City Park Ice Rink

ONLINE Ticket Purchase

Business Rules – General Terms and Conditions

Effective from: November 2020


1. General Provisions

Tickets, passes and skate rental tickets for the 2017/2018 season to the City Park Ice Rink, physically located at HU-1146 Budapest, Olof Palme sétány 5, may only be purchased from the operator of the City Park Ice Rink, that is Budapesti Sportszolgáltató Központ Közhasznú Nonprofit Kft (Sport Service Center of Budapest Nonprofit Ltd, hereinafter: Seller). Tickets, passes and skate rental tickets can be purchased:

a) on-site at the ticket booths located in the lounge of the City Park Ice Rink Historic Skating Hall during opening hours;
b) online at

Seller’s data:

      • Company name: Budapesti Sportszolgáltató Központ Közhasznú Nonprofit Kft.
      • Registered seat: 1146 Budapest, Olof Palme sétány 5.
      • Company Registration Number: 01-09-270163
      • Account Number: 11784009-20606309
      • Tax Number: 25352050-2-42
      • Authorised representative: Bence Garamvölgyi, Managing Director

Seller’s customer service contacts:

      • Phone: …………..
      • Information by phone is available at:
      • From Monday to Friday: between 9:00 a.m. and 3.00 p.m.
      • Email:

We have no customer service on holidays.

2. Concluding a Purchase Agreement

By clicking the “Buy” button at the website, Buyer places a binding order for the tickets and passes in the shopping cart and agrees to these General Terms and Conditions.

The concluded agreement does not constitute a written contract; the conclusion of the contract is verified by the documented and electronically stores purchase and the verification email thereof.

3. Subject of the Agreement

Tickets and skate rental tickets offered for selection and thereby for purchase by Seller can be used at the City Park Ice Rink latest by 31 December 2021.

4. Identification of Contracting Parties

Seller shall be held responsible only for tickets and skate rental tickets selected at the website a, purchased in accordance with the conditions specified at the website and via the online payment service offered there.

Buyer shall provide purchase details by entering their personal and billing information. Seller shall bear the responsibility for completing the order and issuing an invoice accordingly. Buyer shall be held responsible for all damages arising from providing wrong or invalid data. Tickets offered at the website are sold to natural persons and corporations. Commercial re-selling of tickets and passes is not permitted.

5. Purchase Price and Charges

All prices are in Hungarian forints (HUF) at the website

Skating tickets and skate rental tickets to the City Park Ice Rink are exempt from VAT.

All costs incurred by Buyer by paying for the product, in particular any transactional fees and costs of wire transfer from non-Hungarian banks or bank fees for cash payments, shall be borne by Buyer at all times.

6. Payment and Shipping Conditions

Due payment is completed at the end of the purchase via a secure online service offered by Seller through their contractual payment service provider partner OTP Mobil Ltd. or OTP Bank Nyrt. Errors occurring at the website of the service provider shall not be held against Seller. We certify the successful completion (or error) of the purchase by automatic verification email. Buyer shall bear all responsibilities arising from providing the wrong email address.

Buyer receives an e-ticket upon the completion of the purchase.

7. E-tickets (Digital Tickets)

E-tickets can be printed by the Buyer after successful purchase. E-tickets are not available for personal pick-up at the cashiers, or for mailing by post. Printed tickets are valid if the QR code on the ticket is legible.

Buyer shall bear all liability for consequences and damages arising from the loss, theft, printing error, copying, and multiple printing of the e-ticket.

Buyer is not required to print the e-invoice, they can show it on their electronic device (e.g., mobile phone or table) at the entrance of the City Park Ice Rink.

8. Invoices (e-invoice)

Seller issues an electronic invoice (e-invoice) of all purchases and related services. After the completion of the purchase, the invoice is sent to the email address provided by Buyer.

Buyer acknowledges that only electronic invoices are provided for the purchase, and invoice data may not be subsequently modified.

The e-invoice is issued as a PDF, electronically signed by Seller and fitted with a time stamp. The invoice can be opened and printed by a PDF reader software (Adobe Reader).

The e-invoice issued by Seller is an electronically issued accounting note suitable for tax identification, and is regulated by the Accounting Act and the VAT Act.

The invoice does not authorize its holder to enter the premises.

9. Ticket Replacement

Buyer does not have the option to change purchased tickets, passes, or tickets for skate rental.

10. Right of Withdrawal

Seller does not change or refund tickets, passes, and skate rental tickets.

Pursuant to paragraph l), Subsection 29 (1) of Government Decree 45/2014. (II.26.), Buyer is not entitled to exercise the right of withdrawal after the purchase is completed, considering that services related to recreation are confined to a specific time or time frame.

11. Data Protection

Seller shall handle confidentially all information (name, address, email address, phone number, billing address) provided in the registration process in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, and shall only use them for completing purchases and shall not disclose them to third parties in any form.

12. Data transfer declaration

In case online payment is made with credit or debit card through Simplepay Online payment system, the Buyer accepts the following declaration:

„I acknowledge the following personal data stored in the user account of Budapesti Sportszolgáltató Központ Köszhasznú Nonprofit Kft. (1146 Budapest. Olof Palme s. 5) in the user database of will be handed over to OTP Mobil Ltd. and is trusted as data processor. The data transferred by the data controller are the following:

  •  Name
  •  Email address
  •  Billing address
  •  Transaction ID és payment amount

The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found at the following link:

13. Handling of Complaints

Buyer may submit their complaints by email at in English or Hungarian. Seller shall reply the received email and start reviewing the complaint within 72 hours.

14. Miscellaneous

Seller only offers the option of purchase at its online ticket sales facility; booking by telephone or email is not accepted, and purchased tickets are non-refundable and may not be changed to different tickets.

Seller is the proprietor of tickets and passes available for purchase at its website and at the City Park Ice Rink.

Buyer acknowledges that skating and skate rental at the City Park Ice Rink is only available during opening hours by presenting the valid entry ticket, pass, or skate rental ticket. In case Buyer does not have a document permitting entry (printed or digitally stores ticket with a valid QR code), they cannot enter the City Park Ice Rink.

In matters not regulated herein, the provisions of the effective Hungarian Civil Code shall prevail.

Last modified: 28 October 2020