City Park Ice RinkONLINE Ticket Purchase

Business Rules – General Terms and Conditions

Effective from: 1 of November 2022


1. General Provisions

Tickets, passes and skate rental tickets for the 2022/2023 season to the City Park Ice Rink, physically located at HU-1146 Budapest, Olof Palme sétány 5, may only be purchased from the operator of the City Park Ice Rink, that is Budapesti Sportszolgáltató Központ Közhasznú Nonprofit Kft (Sport Service Center of Budapest Nonprofit Ltd, (hereinafter: Seller). Tickets, passes and skate rental tickets can be purchased:

a) on-site at the ticket booths located in the lounge of the City Park Ice Rink Historic Skating Hall during opening hours;

b) online at

Seller’s data:

§  Company name: Budapesti Sportszolgáltató Központ Közhasznú Nonprofit Kft.

§  Registered seat: 1146 Budapest, Olof Palme sétány 5.

§  Company Registration Number: 01-09-270163

§  Account Number: 11784009-20606309

§  Tax Number: 25352050-2-42

§  Authorised representative: Bence Garamvölgyi, Managing Director

Seller’s customer service contacts:

§  Phone +36 1 363 2673

§  Information by phone is available from Monday to Friday; between:  9:00 a.m. and 3.00 p.m.

§  Email:

We are unable to provide costumer service on bank holidays.

Online platforms of the Seller Facility:




2. Concluding a Purchase Agreement


The Buyer agrees to General Terms and Conditions, furthermore submits to a legally binding order regarding services, tickets and passes by clicking on the BUY button via official website; .

Conclusion of the contract is verified by the electronical purchasement which is documented, alongside with the verification email. The concluded agreement in no way constitues to a written contract.


3. Subject of the Agreement


Tickets and skate rental tickets offered for selection and thereby for purchase by Seller can be used at the City Park Ice Rink latest by 31 December 2022.

The Operator of the City Park Ice Rink, the Municipality of Budapest reserves the right; under unexpected changes of energy prices regarding the public utility sector, change of legislation during unforseen circumstances of epidemic, armed conflict or vis maior to suspend services. The Seller is unable to provide refund of any kind. The seller ensures proportional period of validity of unused tickets, passes for the next season. The BUYER agrees to policy above by clicking the BUY button. The validity of unused tickets will be proportionally renewed and in sync with the regular and planned opening hours of the season, end of february, 2023.

4. Identification of Contracting Parties

Seller shall be held responsible only for tickets and skate rental tickets selected at the website a, purchased in accordance with the conditions specified at the website and via the online payment service offered there.

Buyer shall provide purchase details by entering their personal and billing information. Seller shall bear the responsibility for completing the order and issuing an invoice accordingly. Buyer shall be held responsible for all damages arising from providing wrong or invalid data. Tickets offered at the website are sold to natural persons and corporations. Commercial re-selling of tickets and passes is not permitted.

5. Purchase Price and Charges

All prices are in Hungarian forints (HUF) at the website

Skating tickets and skate rental tickets to the City Park Ice Rink are exempt from VAT.

All costs incurred by Buyer by paying for the product, in particular any transactional fees and costs of wire transfer from non-Hungarian banks or bank fees for cash payments, shall be borne by Buyer at all times.

6. Payment and Shipping Conditions

Due payment is completed at the end of the purchase via a secure online service offered by Seller through their contractual payment service provider partner OTP Mobil Ltd. or OTP Bank Nyrt. Errors occurring at the website of the service provider shall not be held against Seller. We certify the successful completion (or error) of the purchase by automatic verification email. Buyer shall bear all responsibilities arising from providing the wrong email address.

Buyer receives an e-ticket upon the completion of the purchase.

7. E-tickets (Digital Tickets)

E-tickets can be printed by the Buyer after successful purchase. E-tickets are not available for personal pick-up at the cashiers, or for mailing by post. Printed tickets are valid if the QR code on the ticket is legible.

Buyer shall bear all liability for consequences and damages arising from the loss, theft, printing error, copying, and multiple printing of the e-ticket.

Buyer is not required to print the e-invoice, they can show it on their electronic device (e.g., mobile phone or table) at the entrance of the City Park Ice Rink.

Be aware, only regular use of individual single tickets or passes, and tickets or seasonal passes meant for groups will be allowed and accepted, throughout opening hours. A single ticket entitles to individual entry. Group tickets permits groups to enter the facility. When purchasing, be cautious and pay attention to buy the pass designed for intended use, we are unable to refund seasonal passes.

8. Invoices (e-invoice)

Seller issues an electronic invoice (e-invoice) of all purchases and related services. After the completion of the purchase, the invoice is sent to the email address provided by Buyer.

Buyer acknowledges that only electronic invoices are provided for the purchase, and invoice data may not be subsequently modified.

The e-invoice is issued as a PDF, electronically signed by Seller and fitted with a time stamp. The invoice can be opened and printed by a PDF reader software (Adobe Reader).

The e-invoice issued by Seller is an electronically issued accounting note suitable for tax identification, and is regulated by the Accounting Act and the VAT Act.

The invoice does not authorize its holder to enter the premises.

9. Ticket Replacement

Buyer does not have the option to change purchased tickets, passes, or tickets for skate rental.

10. Right of Withdrawal

Seller does not change or refund tickets, passes, and skate rental tickets.

Pursuant to paragraph l), Subsection 29 (1) of Government Decree 45/2014. (II.26.), Buyer is not entitled to exercise the right of withdrawal after the purchase is completed, considering that services related to recreation are confined to a specific time or time frame.

In case of denied entry, and involuntary exit of premises upon the breach of enforced Covid regulations or rules of the facility, the Seller is unable to refund purchased tickets or passes. Individuals unable to comply with the rules of the facility, or covid regulations must leave the premises of the City Park Ice Rink. No refund!

The Seller is unable to provide refund nor change tickets or passes, in case the Buyer is unable to visit the facility after purchasing a ticket for any reason, such as incorrect weather conditions.

Disclosing tickets or passes to third person is prohibited.

11. Data Protection

Seller shall handle confidentially all information (name, address, email address, phone number, billing address) provided in the registration process in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, and shall only use them for completing purchases and shall not disclose them to third parties in any form.

12. Data transfer declaration

In case online payment is made with credit or debit card through Simplepay Online payment system, the Buyer accepts the following declaration:

„I acknowledge the following personal data stored in the user account of Budapesti Sportszolgáltató Központ Köszhasznú Nonprofit Kft. (1146 Budapest. Olof Palme s. 5) in the user database of will be handed over to OTP Mobil Ltd. and is trusted as data processor. The data transferred by the data controller are the following:

·        Name

·        Email address

·        Billing address

·        Transaction ID és payment amount

The nature and purpose of the data processing activity performed by the data processor in the SimplePay Privacy Policy can be found at the following link:

13. Handling of Complaints

Buyer may submit their complaints by email at in English or Hungarian. Seller shall reply the received email and start reviewing the complaint within 72 hours.

14. Miscellaneous

Seller only offers the option of purchase at its online ticket sales facility; booking by telephone or email is not accepted, and purchased tickets are non-refundable and may not be changed to different tickets.

Seller is the proprietor of tickets and passes available for purchase at its website and at the City Park Ice Rink.

Buyer acknowledges that skating and skate rental at the City Park Ice Rink is only available during opening hours by presenting the valid entry ticket, pass, or skate rental ticket. In case Buyer does not have a document permitting entry (printed or digitally stores ticket with a valid QR code), they cannot enter the City Park Ice Rink.

In matters not regulated herein, the provisions of the effective Hungarian Civil Code shall prevail.